Understanding the 500 Internal Server Error in Avada Live: Causes and Solutions

In the world of web development and website management, encountering errors is a common occurrence. One such error that can cause frustration for both developers and website owners is the infamous “500 Internal Server Error.” If you are a user of the popular WordPress theme, Avada, and have come across this error while using its Avada Live editor, worry not! In this article, we will delve into the 500 Internal Server Error, its potential causes, and provide effective solutions to troubleshoot and resolve the issue.

What is the 500 Internal Server Error?

The 500 Internal Server Error is an HTTP status code that indicates something has gone wrong on the server’s end, but the server cannot specify the exact cause of the error to the client, such as a web browser. Instead, it displays a generic error message, leaving users puzzled as to what went wrong.

In the context of Avada Live, this error typically occurs when you attempt to access or edit a page using the Avada Live editor. Instead of the expected editing interface, you are presented with the frustrating “500 Internal Server Error” message.

Potential Causes of the 500 Internal Server Error in Avada Live:

1. Server Configuration Issues: One of the primary reasons for this error could be misconfigurations on the server side. It might be due to incompatible server settings or limitations set by the hosting provider that prevent certain scripts or processes from executing correctly.

2. Plugin or Theme Conflict: Conflicts between plugins on your WordPress site can lead to the 500 Internal Server Error. This can occur if there are code clashes or if the plugins are not updated or compatible with the current version of Avada.

3. Memory Limitations: Avada Live, being a feature-rich and powerful editor, can sometimes require more server resources than your hosting plan allows. In such cases, your server might not have sufficient memory to handle the processes, leading to the error.

4. Corrupted .htaccess File: The .htaccess file plays a crucial role in managing website configurations. If this file becomes corrupted or contains incorrect directives, it can result in the 500 Internal Server Error.

Solutions to Fix the 500 Internal Server Error:

1. Check Server Logs: To diagnose the root cause of the error, start by checking your server logs. The error logs can provide valuable insights into what might have caused the issue. Look for the specific error message that corresponds to the time of the 500 error occurrence.

2. Disable Plugins: Temporarily deactivate all plugins on your WordPress site, including those not related to Avada. Then, try accessing Avada Live again. If the error disappears, you can deduce that one of the plugins was causing the conflict. Re-enable the plugins one by one to identify the culprit and either update or replace it with an alternative.

3. Memory Limit Increase: If the issue persists, you may need to increase the memory limit on your server. This can be done by editing the PHP configuration file (php.ini) or by contacting your hosting provider to make the necessary adjustments.

4. Check .htaccess File: Inspect your .htaccess file for any syntax errors or conflicting directives. You can create a backup of the existing file and then regenerate a new one by going to Settings > Permalinks in your WordPress dashboard.

5. Plesk Server/Hosting: This is for the Plesk based server. The issue could be associated with the content length due to the “mod_security” feature enabled for your site.  If you’re running a Plesk hosting server, try to add the following lines in the below path:

Websites & Domains > [your_site_domain_name] > Apache & Nginx Settings

Add the below directive to the space for additional directives or check with the server/hosting company support on how you can add that.

Copy to Clipboard

Your hosting / server support should be able to assist you with this further if you’re not able to figure this out.

5. Update Avada and WordPress: Ensure that you are using the latest versions of both Avada and WordPress. Developers often release updates to address bugs, conflicts, and security issues, so keeping everything up-to-date is crucial.

6. Contact Support: If you have exhausted all the above steps and still encounter the 500 error, it might be time to contact Avada’s official support or your hosting provider’s support team. Provide them with the details of the error, the troubleshooting steps you’ve taken, and any relevant server log entries.


The 500 Internal Server Error in Avada Live can be frustrating, but with patience and a systematic approach to troubleshooting, it can be resolved. By understanding the potential causes and following the suggested solutions, you can get your Avada Live editor back on track and continue building your stunning WordPress website with ease. Remember to always keep your themes, plugins, and WordPress installation up-to-date and to reach out to official support channels for further assistance if needed. Happy website building!