This is a rare possibility when the modal popup no longer works in the Avada theme. Nonetheless, its a very annoying issue and the usual culprit is that the modal shows up for a second and then closes automatically Or the modal is completely grayed out when you try to open it. This happens due to a JavaScript conflict of another third party plugin you may be using in your website.

Modal Popup of Avada is based on Bootstrap so any plugin using the same bootstrap modal will conflict. The common plugins that conflict are Bookly, WordPress Download Manager. In order to resolve this issue, you can dequeue the bootstrap modal script of Avada theme. Below PHP snippet can be inserted in functions.php file of your Avada Child Theme and make sure to activate your Child Theme. This way the conflict will be resolved and you’ll be able to use the Modal Popups of Avada and your third plugin won’t need to be disabled anymore.

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Hopefully the above PHP code to dequeue the script of modal will resolve the issue.